In 2013, the UK made changes to the way British passports are delivered, with the goal of ensuring that “all British nationals living overseas receive a consistent, trusted, secure and efficient service whilst keeping the costs as low as possible. ”
As part of this change, responsibility for issuing passports overseas passed from the Foreign Office and its posts overseas to Her Majesty’s Passport Office – an Agency of the Home Office, which already handled all passport applications from people living in the UK.
Now, British nationals in Kenya need to submit passport applications to Her Majesty’s Passport Office in the UK for processing. All the information needed to complete the passport application process is available on the passports website.
You should avoid leaving applying for your passport until the last minute. You can apply to renew your passport at any time. Any remaining validity up to nine months will be transferred from your old passport to your new one.
Renewing your UK passport from Kenya
If you are renewing your passport, you should allow at least four weeks from the date the fee is taken and all the correct documentation has been received.
Applying for a new UK passport from Kenya
If you are applying for the first time you should allow at least twelve weeks. If you are replacing a lost or stolen passport, you should allow at least six weeks. Your application may take longer if HM Passport Office needs to request further information.
Travel should not be booked until the new passport has been issued and received by the applicant. The British Government have said they will now accept responsibility for costs incurred if travel is booked and subsequently cancelled before the passport has been received.
Your passport and supporting documents will be delivered to the British High Commission in Nairobi and you must collect them in person.
They will contact you – using the details in your application form – when your passport and documents are ready to collect. When you collect the, you must bring photo ID with you.
Obtaining UK travel documents urgently from Kenya
If you need to travel urgently but your normal passport is not available, you should contact the Consular Assistance team at the British High Commission in Nairobi.
In certain circumstances they may be able to issue an Emergency Travel Document but this is not a substitute for a full UK passport.
So the best course of action is to apply as early as possible, and to make sure that you follow the new guidelines.
Please note that the British High Commission in Nairobi is not able to take calls about individual passport applications and Consular staff cannot countersign passport applications.
If you need further information, please contact the Passport Advice Line on +44 300 222 0000 or email overseasNewportCCC@ips.gsi.gov.uk.